Complaints and comments form

Online form

Complete and submit a Complaints and comments form online.

Download form

Complaints and comments form PDF
Complaints and comments form RTF

Either email the form back to us ComplaintsAndComments@london.gov.uk

or print and complete by hand and mail back to us at the following address:

Telephone: 020 7983 4100
Minicom: 020 7983 4458

Email: ComplaintsAndComments@london.gov.uk

If you require a copy of this form in large print, Braille, or on tape, please telephone 020 7983 4100.

Complaints and comments leaflet

The complaints and comments leaflet may be downloaded as a PDF file:

Complaints and comments leaflet PDF

How well did we handle your complaint?

As part of the process of monitoring and improving how we respond to complaints, we ask everyone who has had cause to complain to complete a short monitoring questionnaire titled: How well did we handle your complaint? You should complete this questionnaire only if you have already made a complaint and received a response from us. You will need to refer to the reference number on your response correspondence.

Online questionnaire

Complete and submit a Monitoring questionnaire online

Download questionnaire

Monitoring questionnaire PDF
Monitoring questionnaire RTF

The information you provide on the questionnaire will be used to help us improve and develop our complaints management processes in the future. The questionnaire includes an equalities monitoring form, which we would like you to complete and send back if you have not already done so.

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