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complaints > Complaints and comments forms
Complaints and comments form
Complete and submit a Complaints and comments form online.
Either email the form back to us ComplaintsAndComments@london.gov.uk
or print and complete by hand and mail back to us at the following address:Public Liaison Unit
Greater London Authority
The Queen's Walk
London SE1 2AA
Telephone: 020 7983 4100
If you require a copy of this form in large print, Braille, or on tape, please telephone 020 7983 4100.
Complaints and comments leaflet
The complaints and comments leaflet may be downloaded as a PDF file:
How well did we handle your complaint?
As part of the process of monitoring and improving how we respond to complaints, we ask everyone who has had cause to complain to complete a short monitoring questionnaire titled: How well did we handle your complaint? You should complete this questionnaire only if you have already made a complaint and received a response from us. You will need to refer to the reference number on your response correspondence.
Complete and submit a Monitoring questionnaire online
The information you provide on the questionnaire will be used to help us improve and develop our complaints management processes in the future. The questionnaire includes an equalities monitoring form, which we would like you to complete and send back if you have not already done so.
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