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How was our service? Corporate complaints and comments procedure
Would you like to make a complaint, pass on a suggestion or compliment us on our service? This page will help you find the right person to contact, so that your query can be dealt with efficiently.
The GLA is part of the GLA group, which includes four other independent organisations that are responsible for policing, transport, fire & emergency planning and economic development in London. The Mayor sets the overall budgets for these organisations, but the day-to-day operations are separate from and independent of the GLA. The GLA group consists of:
Contact details for TfL, MPA, LFEPA and the LDA are listed on the GLA Group page.
We often receive complaints that we cannot deal with because they are about services which are provided by local boroughs, such as:
If you are unsure about who is responsible for a particular service have a look on your local borough’s website or telephone the GLA’s Public Liaison Unit on 020 7983 4100.
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